FAQs

The spring tension is incorrect and needs to be adjusted to balance the door. This procedure must be done by a qualified technician, especially a torsion system. Serious injuries can be sustained if the correct tools and procedures aren’t used and followed. Call or mail Roos Garage Doors for assistance.

One of the springs might be broken or on a torsion system the cable might have jumped of the cable drum. Springs need to be replaced or the cable must be put back onto the drums. This procedure must be done by a qualified technician, especially a torsion system. Serious injuries can be sustained if the correct tools and procedures aren’t used and followed. Call or mail Roos Garage Doors for assistance.

It might be the hinges and wheels that needs lubrication, a spray lubricant preferably with silicon content can be used to lubricate all the working parts of the door. If the motor on your door is an Eazy Lift MKII please do not spray oil on the chain, it runs of onto the program board and can damage it.

Use any oil-based product like SILKWOOD OIL, never varnish the door.

The door is powder coated and dust can be washed off with water only or a good car shampoo and soft cloth.

Sectional steel garage doors are more secure than roll up garage doors, and the Aluzinc sectional steel doors make a lot more noise when tampered with than wooden garage doors.

Sectional type garage doors are more reliable than roll up garage doors.

A wood look garage door is a garage door designed to mimic the appearance of real wood using materials such as steel, aluminium, or fiberglass for increased durability. Homeowners may want to consider a wood look door for the aesthetics of a wooden garage door without sacrificing the strength, security, and low maintenance costs of steel garage doors.

Roos Garage Doors do manufacture garage doors. At present we manufacture our domestic sectional garage doors from Merati Wood and Aluzinc Steel. These doors we supply to the general public and should they want us to install, then we can do that as well, within the Pretoria and Johannesburg area. In addition, we also offer a repair and maintenance service for existing garage doors.

Most issues involve the lifting cables coming off, possible reasons for this include:

• Loss of tension in the springs
• Manual operation issues such as opening the door too quickly or past its limits
• A limit stop not being fitted

A noisy door or one that doesn’t run smoothly is a frequent repair issue. This can often by fixed by:

• Adjusting the channels and springs
• Lubricating any moving parts

It is a corrosion-resistant metal that naturally generates a protective coating, so its life span is extensive, more than 40 years. Within the construction industry its life span value is proclaimed to be 60 years.

As it is a highly resistant to rust and non-corrosive, the maintenance required is very low. All that is required is warm water, with a mild soap solution and soft cloth to wash the door. It can then just be rinsed with clean water thereafter.

Aluzinc garage doors can be insulated after installation by fitting polystyrene on the inside into the panels, if you want to close the inside to get a good finish, make sure to weigh all the materials before installing it to get the total weight that the door will weigh afterwards and get the correct springs to accommodate the change in weight.

The Eazylift MKII uses less than 2Amps while in operation, so very low power usage

For basic repairs on a tension system garage door, you will need nr 10, 11, 13, 17 spanners. A hammer, vice grip and spirit level and a silicon-based lube spray. It is not recommended to try setting the tension on a torque system garage door spring, it is a dangerous procedure, and you can injure yourself badly if the correct procedures aren’t followed. Rather call Roos Garage Doors to assist you with that

In normal circumstances, the battery has a lifespan of 1 to 2 years. When flat it can take the motor’s internal trickle charger up to 18 hours continuous charging to fully charge the battery.

The battery could be flat or not working any more, this can be caused by the charging board that is not charging the battery correctly or a bad connection. Call or mail Roos Garage Doors for assistance.

The closing limit might be incorrect, call or mail Roos Garage Doors for assistance.

The remote might need to be re-programmed or the remote battery could be flat.  Call or mail Roos Garage Doors for assistance.

The door might be to heavy due to wrong spring tension, or the motor needs to be re-programmed. Call or mail Roos Garage Doors for assistance.

No, the Eazy Lift motor is a battery back-up motor and doesn’t need the battery to work when the 220v AC power is on but will not operate if the AC power is off.

The traveller is not connected to the door; this might be because it was deactivated to open the door manually or it could be damaged. To activate it, open the door halfway and pull the red string towards the motor head so the clip is in a horizontal position, now activate the motor with the remote, if it doesn’t connect with the door on the first 2 tries, Call or mail Roos Garage Doors for assistance.